FAQ
How does self check-in / check-out work?
Check-in:
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Step 1 – Before your arrival - You will receive two digital access codes in two separate emails. First email: This email will contain the access code (first code) for the main entrance door, which will grant you access to the building. It will be sent to you one day before your arrival. Second email: This email contains information about the floor, the number of your room, studio, or apartment, and the door access code (second code). It will be sent to you on the day of your arrival. |
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Step 2 – Open Main Entrance door Please input the code (e.g., 480088#) you received via email, as described in step 1 (“First email”), into the digital wall reader. Right after entering the code, push the main entrance door strong/good to unlock it. |
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Step 3 – Open the door to your room, studio or apartment Please input the second code (e.g., 617999722#) that you received via email, as outlined in step 1 ('Second email'), into the door lock to access your room, studio, or apartment. The access code to your room is valid from 3pm. |
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Step 4 – Find your key card when entering the room, studio, or apartment. When you enter the room, you will find the key card on in the energy switch right at the entrance. Use the key card from now on. |
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Step 5 – Switching on the electricity for your room, studio, or apartment. Insert the key card vertically into the power switch to power your room, studio, or apartment. |
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Check-out:
We kindly ask you to vacate your room by 10:00 am on the day of departure. Please leave your keycard at the reception desk. A late check-out is possible subject to availability and after prior consultation with us.
What are the check-in / check-out times?
Our apartments, studios and rooms are available from 15:00. If available, an earlier check-in is also possible after consultation with us.
We kindly ask you to vacate your room by 10:00 am on the day of departure. Please leave your keycard at the reception desk. A late check-out is possible subject to availability and after prior consultation with us.
Do you require a damage deposit?
A damage deposit of CHF 200 is required. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Where can I park?
As a city hotel, we do not have our own car parking spaces. If you arrive by car, you have the possibility to unload your luggage at the back of the hotel.
Please enter the following address or coordinates into your navigation system: Aarestrasse 7, 3800 Unterseen or 46°41'11.7 "N 7°51'05.3 "E. Google Maps
There are numerous parking facilities in the immediate vicinity of the hotel. Long-term parking for a fee is located about 4-5 minutes walk away (Coop Parking Unterseen, Casinoparking Interlaken). The rate is approximately CHF 25.00 per day.
For travellers with bicycles, 21 bicycle parking spaces are available.
Emergency numbers
Hotel: +41 33 820 12 00
Ambulance: 144
Police: 117
Fire brigade 118
Hospital Unterseen: +41 33 826 26 26
Interlaken West Ambulance: +41 33 826 21 00
Pharmacy: +41 33 828 34 34
24 h emergency number: +41 900 57 67 47
Please note that the apartments, studios and rooms do NOT have a telephone
Do you offer a luggage storage facility?
Yes, we offer luggage storage before check-in and after check-out. Please note that luggage storage is at your own risk.
Does the hotel offer free wifi?
Free high-speed Wi-Fi is available throughout the hotel.
You will find the Wi-Fi code in your room on the shelf below the TV by the USB connector.
What is included in the apartment price?
The apartment price includes the apartment itself.
Not included is the visitor's tax of CHF 3.50 per person and night and the final cleaning of CHF 35.00 - CHF 100.00 depending on the category.
Do all rooms, studios, apartments have air conditioning?
Yes, all rooms, studios and apartments are equipped with air conditioning.
Where can I have breakfast?
Café Spatz right next door
Konditorei Mohler directly after the left Aaren bridge
Best Price
You always get the best price when booking directly via our website!
Taxi number
Bödeli Taxi +41 33 822 00 88
Aare Taxi +41 79 415 05 00
Please note that the taxi will pick you up at the back of the building. (Aarestrasse)
Which grocery shops are nearby?
How can I do my laundry at your place?
The washing machine and tumble dryer are at your disposal during your stay at your own risk. The machines are located on the ground floor.
How do I get from the train station to the hotel?
Interlaken West train station is only a 5-minute walk from the Aparthotel.
After arriving at Interlaken West station, cross the bridge over the river. Immediately after the bridge, turn right and follow the river upstream until you reach the hotel.
Do you have further questions?
The right thing was not there? We are at your disposal by e-mail.